Terms and Conditions

SELLER:
mobilNET s.r.o.
Sobôtka 5116/3
979 01 Rimavská Sobota
Company ID (IČO): 36415901
Tax ID (DIČ): 2021778759
VAT ID (IČ DPH): SK2021778759
The company has been registered since November 29, 2007, in the Commercial Register of the District Court Banská Bystrica, Section s.r.o., Insert No. 9776/S
Phone: +421 902 946 902
E-mail: eshop@mobilnet.sk

Supervisory Authority

Slovak Trade Inspection for the Banská Bystrica Region, Dolná 46, 974 01 Banská Bystrica

1. How to order

Goods are ordered directly on the website www.mobilnet.sk by adding the goods to the shopping cart and filling in the details necessary for the realization and dispatch of the ordered goods. In case of direct ordering malfunction, our business partners can send the order by e-mail to eshop@mobilnet.sk, specifying the exact product codes. After receiving the order, we will send a confirmation by e-mail. In case of changes, the sales department will contact you. We will be happy to answer any questions at +421 902 946 902 or eshop@mobilnet.sk.

2. Seller's obligations

1. Inform the customer about significant changes in the order.
2. Ensure the delivery of proper and undamaged goods.
3. Deliver the goods in accordance with the legal regulations valid in the Slovak Republic.
4. Deliver the goods according to the order (type, price, color, quantity).

3. Buyer's obligations

1. Take over the ordered goods and pay the agreed price.
2. Appropriately check the shipment upon receipt and immediately report any damage.
3. Contact the seller in case of identified defects.

If the buyer unreasonably fails to take over the goods, the seller may claim compensation for purposefully incurred costs. In case of repeated delivery after non-acceptance, the buyer pays the costs associated with the previous non-acceptance and the new delivery.

4. Prices

The prices of goods are listed for each product, including VAT. The proof of purchase is an invoice and a delivery note with a description of the goods, price, and shipping cost. The seller reserves the right to adjust the price in case of an obvious error or legislative change; the buyer will be informed of the change before concluding the contract.

5. Delivery terms, method of delivery

We usually dispatch the ordered goods within two working days of receiving the order. If the goods are not in stock, we will agree on the next steps. We inform about dispatch and delivery by e-mail. Goods are delivered by a courier company or Slovak Post. You choose the method of transport and payment when ordering. Payment is possible by advance payment, cash on delivery, or via the GoPay payment gateway. Shipping fees are as follows:

Prices include VAT.

6. Order cancellation and withdrawal from the purchase contract

You can cancel the order before the goods are dispatched by e-mail at eshop@mobilnet.sk or by phone at +421 902 946 902.

The consumer may withdraw from the contract without giving any reason within 14 days from the date of receipt of the goods according to Act No. 108/2024 Coll. on consumer protection. The returned goods must not be excessively worn; the consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. Keeping the original packaging is not a condition for withdrawal.

You can notify the withdrawal via the electronic form or by e-mail. Send the goods to the address: mobilNET s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota. The costs of return are borne by the consumer.

We will refund all received payments, including the costs of delivery up to the amount of the cheapest standard delivery, without undue delay, no later than 14 days from the delivery of the notice of withdrawal. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods. We will refund the payment using the same means of payment, unless we agree otherwise.

Limitations of the right to withdraw: according to § 19 para. 1 of Act No. 108/2024 Coll., the right does not apply in particular to goods made to the consumer's special requirements, goods personalized for a single consumer, sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, and other cases specified in the law.

7. Liability for defects and warranty period

The sold goods are subject to rights arising from liability for defects according to the Civil Code and the Consumer Protection Act. The warranty period is standardly 24 months, unless a special regulation specifies otherwise or unless it is used goods with a statutory reduction.

If the buyer, when exercising the rights from liability for defects, chooses the repair of the goods as the method of removing the defect, the period of liability for defects (warranty) is extended by 12 months. This extension applies only once, regardless of the number of possible further repairs to the goods.

If a defect manifests itself within 12 months of receipt, it is presumed that the goods were already defective upon receipt, unless proven otherwise or if it is incompatible with the nature of the goods or the defect.

Normal wear and tear and a natural decrease in battery capacity are not considered defects if they correspond to normal use. This does not affect the consumer's statutory rights.

8. Complaint procedure

Submit a complaint by e-mail at eshop@mobilnet.sk or in writing to the seller's address. State the name of the goods, the invoice number, and a description of the defect. Send the goods properly packaged so that they are not damaged during transport, to the delivery address: mobilNET s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota.

The seller will provide the buyer with a written confirmation of the claimed defect without delay. In the case of a justified complaint, the buyer has the right to free removal of the defect and can choose between repair or replacement of the goods. The seller informs the buyer that if repair is chosen, the period of liability for defects is extended by 12 months. However, the buyer cannot choose a method of removing the defect that is not possible, or which would be disproportionately costly for the seller compared to the other method (for example, if the repair of consumables, cases, or accessories is not technically possible or profitable). In such a case, the seller will remove the defect by replacing the goods, during which the warranty is not extended by 12 months.

The seller shall remove the defect within a reasonable period, which must not exceed 30 days from the date of claiming the defect, unless a longer period is justified by an objective reason beyond the seller's control. If neither repair nor replacement is possible, the buyer has the right to an appropriate discount or withdrawal from the contract. The seller will reimburse purposefully incurred costs associated with exercising a justified complaint.

9. Withdrawal from the contract (Forms)

Information about the right to withdraw within 14 days and the procedure can be found in section 6. Order cancellation and withdrawal from the purchase contract. To exercise this right, you can use the following options:

Withdrawal from the contract - online

10. "Create your own design" service

On our website, there is a service allowing the printing of cases with a default or custom motif. For this service, we accept payment in advance (payment gateway). Delivery is usually within 48 hours, no later than 7 days from the order. The buyer is responsible for the quality of the provided materials. The right of withdrawal without giving a reason within 14 days does not apply to goods made according to the consumer's special requirements (custom-made goods) in accordance with the exception under § 19 para. 1 let. c) of Act No. 108/2024 Coll.

We reserve the right to reject motifs violating the law, the rights of third parties, good morals, or containing hateful, discriminatory, or obscene content.

The customer ordering the service is responsible for the content and photos provided for printing.

11. Privacy Policy

Privacy Policy terms

12. Questionnaire within the Verified by Customers program

We determine your satisfaction with your purchase through e-mail questionnaires within the Verified by Customers program, in which our e-shop is involved. We send these after the purchase, provided that you do not refuse the sending of electronic mail for direct marketing purposes pursuant to § 116 para. 3 of Act No. 452/2021 Coll. on Electronic Communications. The processing is based on our legitimate interest in ascertaining satisfaction with the purchase. For sending questionnaires and evaluating feedback, we use the processor Heureka.sk, to which we can pass on information about the purchased goods and your e-mail address for this purpose. You can refuse further questionnaires via the link in the e-mail.

13. Rights from defective performance

The seller is liable to the buyer that the goods have no defects upon receipt and correspond to the agreed characteristics. If a defect manifests itself within 12 months of receipt, it is presumed to have existed at the time of delivery, unless proven otherwise. The buyer is entitled to exercise rights from a defect that occurs in consumer goods within 24 months of receipt, unless a special regulation states otherwise.

The rights and obligations of the parties regarding rights from defective performance and liability for defects are governed by the relevant provisions of the Civil Code as amended and Act No. 108/2024 Coll. on consumer protection.

14. Alternative dispute resolution

If you are not satisfied with the way the complaint was handled, you can ask us for redress. If we do not respond to the request within 30 days or reject it, you have the right to file a motion to initiate alternative dispute resolution with an ADR entity. This does not affect the possibility of appealing to a court.

The competent entity is the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava 27, ID: 17 331 927, e-mail: ars@soi.sk or adr@soi.sk, web: https://www.soi.sk. Online dispute resolution platform: https://ec.europa.eu/consumers/odr.

European Consumer Centre SR, Mlynské nivy 44/A, 827 15 Bratislava, web: https://esc-sr.sk.