Terms & Conditions

SELLER:
mobilNET s.r.o.
Sobôtka 5116/3
979 01 Rimavská Sobota, Slovak Republic
Company ID (IČO): 36415901
Tax ID (DIČ): 2021778759
VAT ID (IČ DPH): SK2021778759
Registered since 29/11/2007 in the Commercial Register of the District Court Banská Bystrica, Section: S.r.o., Insert No.: 9776/S
Phone: +421 902 946 902
E-mail: eshop@mobilnet.sk

Supervisory Authority

Slovak Trade Inspection (SOI), Regional Inspectorate for Banská Bystrica Region, Dolná 46, 974 01 Banská Bystrica

1. How to order

Order goods at www.mobilnet.sk by adding items to the cart and completing the checkout form. Business partners may exceptionally send orders by e-mail to eshop@mobilnet.sk (please include exact product codes). You will receive an order confirmation by e-mail. For any change we will contact you. Questions: +421 902 946 902 or eshop@mobilnet.sk.

2. Seller’s obligations

1. Inform the customer about material changes to the order.
2. Deliver goods duly, on time and undamaged.
3. Supply goods in compliance with applicable Slovak law.
4. Deliver goods as ordered (type, price, colour, quantity).

3. Buyer’s obligations

1. Take delivery of the goods and pay the agreed price.
2. Upon delivery, reasonably check the parcel and report any damage without undue delay.
3. Contact the seller in case of defects.

If the buyer unjustifiably refuses to accept goods, the seller may claim reimbursement of reasonable costs. For re-delivery after a failed acceptance, the buyer covers costs of the previous non-acceptance and the new delivery.

4. Prices & payments

Prices are shown with VAT at each product. The invoice and delivery note serve as proof of purchase. The seller may correct obvious pricing errors or reflect mandatory legal changes; you will be informed before the contract is concluded.

5. Delivery & shipping

We usually dispatch within two business days. If an item is out of stock, we will agree on the next steps. You will be notified by e-mail when the order is dispatched. Delivery is via courier or Slovak Post. You choose delivery and payment during checkout. Payment methods: advance payment, cash on delivery, or GoPay payment gateway.

All prices include 20% VAT. If you choose a more expensive delivery than our cheapest standard option, in case of withdrawal we refund shipping only up to the cheapest standard option.

6. Cancelling an order & withdrawal

You may cancel the order before dispatch by e-mail or phone. Consumers may withdraw from the contract within 14 days from delivery without giving any reason. The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Keeping the original packaging is not a condition for withdrawal.

Notify withdrawal via the form at /formular-na-odstupenie-od-zmluvy or by e-mail. Return goods to: mobilNET s.r.o., Sobôtka 5116/3, 979 01 Rimavská Sobota. Return costs are borne by the consumer. We refund all payments including delivery up to the cheapest standard delivery, within 14 days of your notice of withdrawal; we may withhold the refund until we receive the goods or proof of sending. Refunds are made by the same means of payment unless agreed otherwise.

Exceptions (non-exhaustive): goods made to the consumer’s specifications or clearly personalised; sealed goods for health/hygiene reasons once unsealed; and other cases under Slovak law.

7. Warranty & defects

Statutory rights apply under the Slovak Civil Code and Consumer Protection Act. The warranty period is 24 months unless otherwise provided by law or for used goods as permitted by law. If a defect appears within 12 months from delivery, it is presumed to have existed at delivery unless proven otherwise or incompatible with the nature of the goods/defect. Normal wear and natural battery capacity decrease are not defects if corresponding to ordinary use; this does not affect statutory rights.

8. Complaints procedure

Submit a claim via eshop@mobilnet.sk or in writing to the seller’s address. Include product name, invoice number and defect description. Pack the goods adequately to avoid transport damage. We determine the method of handling immediately, in complex cases within 3 business days; the claim is handled within 30 days. For justified claims you are entitled to repair, replacement, reasonable price reduction, or withdrawal depending on the defect. We reimburse reasonable costs of a justified claim.

9. “Create your own design” service

Personalised cases: payment in advance (GoPay). Delivery usually within 48 hours, at the latest within 7 days. The customer is responsible for the quality of provided files. The right of withdrawal does not apply to personalised goods where legal conditions are met. We may refuse designs that are unlawful, infringe third-party rights, or are hateful/obscene.

10. Verified by Customers (Heureka)

We send post-purchase survey e-mails within the “Verified by Customers” programme (Heureka) based on our legitimate interest in measuring satisfaction. You may object (opt-out) at any time; in that case we will not send further surveys.

11. Governing law & consumer protection

These Terms are governed by the laws of the Slovak Republic. This choice of law does not deprive consumers residing in another EU Member State of the protection afforded by the mandatory provisions of the law of their country of residence.