mobilNET are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience. We have published this notice to help you understand:
If we make changes to this notice we will notify you by updating it on our website. mobilNET will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means mobilNET determines the purposes and way in which any personal data are, or will be, processed.
If you would like to request or review any part of your personal information held by mobilNET then click submit a request form.
This privacy notice was last updated on 24th May 2018.
When you buy goods from us, you are entering into a contract with us. You will need to set up a mobilNET Account before ordering from us, or you can also opt to checkout as a Guest. When placing an order we will ask you to provide some personal information such as;
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
|What We Use Your Personal Information For||Our Reasons (Legal Basis)||Our Explanation Of mobilNET’s Legitimate Interests|
|Set up your mobilNET account||Legitimate interest||Process efficiency in dealing with such activity.|
|Process your orders||Fulfilling a contract||N/A|
|Notify you of your order status.||Legitimate interest||Process efficiency in dealing with such activity, and to make improvements to our services.|
|Manage your account/ provide customer services to you. This may include: customer services / communications activities call recording data verification customer complaints / queries||Legal obligation/ Legitimate interests (depending on nature of services)||Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.|
|To detect, investigate and report financial crime (e.g. Fraud)||Legal Obligation / legitimate interests||Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.|
|Undertake website personalisation and administration.||Legitimate interest||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services|
|Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.||Legitimate interest||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.||Legitimate interest||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.||Legitimate interest||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Maintaining network and data security||Legitimate interest||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
|Logistics planning, demand forecasting, management information and research||Legitimate interest||We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.|
mobilNET works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies. Some examples of the categories of third parties with whom we share your data are:
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
If you place an order with us and you are outside of the Slovakia we will transfer the data that we hold on you to mobilNET Limited in the Slovakia.
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.
mobilNET will share your information with companies outside of mobilNET for email newlsetter distribution. If you decide you do not want to receive this marketing information you can request that we stop by using the unsubscribe link within the email which is the easiest way or contacting us or by writing to us on firstname.lastname@example.org.
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 15 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
If you have any general questions about your rights or want to exercise your rights please contact email@example.com quoting Security and Privacy Enquiry.